We consider our relationship with our customers as one of our most valuable assets. We are committed to protecting your privacy and realize that our success depends upon our ability to maintain your trust.

At Prompt PC Services (ABN 15-703-764-602) we are bound by new sections of the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.

Prompt PC Services is committed to protecting the privacy of all the individuals with which we deal. Below is information about our undertaking to protect your privacy.

What Information do we collect ?
We may collect personal information such as your name, current and previous mailing address, contact numbers, e-mail address, credit card number, and other billing information.

How we collect personal information ?
At Prompt PC Services personal information is collected by us to enable us to provide you with the products and services you have requested and to assist us in improving our products and services.

Prompt PC Services collects personal information in a number of ways, including:
When using products or services available from Prompt PC Services you may be asked to provide personal information. For example, you may be asked to provide personal information when you schedule an appointment for services; bring in your product for service; purchase products; contact us by any means; participate in a sweepstakes, promotion, or survey; and/or participate in other activities with Prompt PC Services entities.
When you provide information by phone or in documents such as an application form from third parties such as our related companies

-From our own records of how you use our Services

-From publicly available sources of information

-Credit reporting agencies or your representatives

-When legally required to do so

When you visit our site, our web server records anonymous/non-personal information such as the time, date and URL of the request, identity of your web browser, type of operating system you use, etc. This information assists us to improve the structure of our websites and monitor their performance.

How we use your personal information
Your personal information may be used to:

-Identify you

-To assist you to use to our services more easily

-To gain an understanding of your information and communication needs in order for us to provide you with better, more personalized services that are tailored to your needs

-Inform you of ways the services provided to you could be improved

-Research and develop our services

-To allow us to identify our customers’ pre-stored attributes and parameters for providing faster and friendlier customer service

-Your personal information is also collected to promote and market other services which we consider may be of interest to you. If you do not wish us to contact you regarding other services please advise us in writing at info@promptpcservices.com.au
Other information
Prompt PC Services sometimes uses “cookies”. Cookies are arbitrary pieces of data chosen by the server and sent to the browser for record keeping. Cookies can make using our website easier by storing information about your preferences and hence provide personalization. The use of cookies is industry standard and most major website use them. Most Internet browsers are pre-set to accept cookies although if you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.

Frontline may use personally identifiable information in aggregate form to improve our operations, including our Web sites, and make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by Frontline or provided to others as a summary report for marketing, advertising or research purposes.

When we disclose your personal information
For the purposes set out above we may disclose your personal information to organizations outside Prompt PC Services. Prompt PC Services takes reasonable steps to ensure that these organizations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. The organizations to which we may disclose information include but are not limited to:

- your representatives (e.g. your authorized representatives or legal advisers) or others at your request

- credit-reporting and fraud-checking agencies

- credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing

- our professional advisers, including our accountants, auditors and lawyers

- government and regulatory authorities and other organizations, as required or authorized by law

Help us to ensure we hold accurate information
Prompt PC Services takes all reasonable precautions to ensure that the personal information we collect, use and disclose is complete, accurate and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide.

We want your information and marketing preferences to be complete and accurate. To update your information, call (02) 8004-7396 or send an e-mail to privacy@promptpcservices.com.au, or write to Prompt PC Services, Attention: Privacy Manager, 29/2-10, Powell St, Homebush, NSW - 2140

If you send an e-mail or letter request please include your current contact information and list the requested changes you would like to have made.

That’s why we recommend you keep us up to date with changes in your details. Please feel free to contact us by any means to update or correct your information with us.

Security of your information
While Prompt PC Services will take reasonable steps to ensure that your personal information is stored securely; unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Whether you receive services or purchase products from us, use ezeepcservices.com.au, have services performed at your location, or contact the Ezee PC Service by any means, we take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information. This includes personal information that you provide to complete a purchase or service. We cannot ensure or warrant the security of any information you transmit by e-mail, and you do so at your own risk.

Please note that while we are able to protect personal information that is provided during the course of business, we cannot take responsibility for data loss on the products or systems serviced. You must remove or back up this information to safeguard it.

Changes to the privacy policy
Prompt PC Services continues to implement new technologies and improve the services and features provided; hence this policy is subject to change. If there are changes or additions to this privacy policy, we will post them here or in other formats. If we change our information practices or this privacy policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to opt out of having your information used or shared in that new manner.

Effective date: February 21, 2010